A new day for a 100 year-old company
By Dirk Webb
Photo courtesy of Dale Pickett
Gary Coleman, Regional Vice-President
Rick Hahn, Financial Services Officer
Trudi Parton, Financial Support Specialist
4985 N State Road 9
Anderson, IN 46015
In the early part of the 20th Century financing in rural communities was very hard to come by. The Farm Credit System of which Farm Credit Mid-America became a part was established by the Federal Farm Loan Act of 1916. This act allowed farmers to create lending associations.
Farm Credit Mid-America is a cooperative owned by the borrowers. When a customer receives a loan, they are required to buy stock in the company. Their stake is then used to fund subsequent loans to other borrowers.
With a staff of eight operating from their Indiana 9 location just north of Anderson, Farm Credit serves nearly 700 customers in Hamilton, Madison and part of Delaware County. From their home office in Louisville, Kentucky over 90,000 customers are served in Indiana, Ohio, Kentucky and Tennessee.
According to Regional Vice-President, Gary Coleman, “We create exceptional customer experiences for farmer members extending financing for real estate, operating expenses and equipment needs. We also provide funding for rural home loans to anyone, not just farmers.”
Would you consider Madison County to be in the midst of sunrise? What does the business sunrise across the horizon look like to you?
”Rick) – I’m originally from a Benton County farm and after being here 24 years I can say Madison County is beyond sunrise compared to what it was 24 years ago. We can be proud of our progress especially in the last 10 years.”
(Gary) – “I certainly think we are In the midst of sunrise. I see some very talented young people who are engaged, thought leaders, not only in this county but in the state. That really drives a community. I also see Madison County as a business place to locate. A few years ago it was the opposite. The people in this community are willing to turn the page from an old industrial era to a modern one that is inviting to millennials and those returning from college. It has so much to do with the people. One example here is that Trudi is part of the Madison County Leadership Academy and its awesome how engaged she is.”
What does "A New Day" mean to you?
(Gary) – “A new day means a new opportunity, a fresh start, taking what you have and making something of it. Not accepting status quo.”
(Trudi) – “We actually use the phrase, ‘Yesterday ended last night.’ There is always something new.”
How has your optimism helped you guide your company’s vision?
(Gary) “I don’t give up and don’t understand the word, quit. There’s always something additional we can do to provide a better customer experience or become more visible in the market place. That extends to the people I work with. I believe in them sometimes more than they believe in themselves.”
Is your optimism ever threatened?
(Gary) “My optimism is never threatened. Now it might be sluggish sometimes due to outside pressures but I always try to look for the positive in situations and people. I don’t assume anything but positive intent.”
(Trudi) “I like challenges that come my way. I love the opportunity to work through them.”
If Optimism leads to achievement, what is it you hope your company will achieve in 2016?
(Rick) – “Last year was the year of home construction loan with a record number of them. Even on New Year’s Eve I had three people inquire about construction loans. I expect that to continue in 2016 which, to me, indicates an upswing in the local economy.”
(Gary) “My hope is that my team flourishes in 2016. Together we’ve created an environment where they love to come to the office, embrace the mission and present that great customer experience every day. I think when we love and enjoy what we do, everything else will fall into place.”
If you were to have five minutes with someone who was considering relocating to Madison County what would you tell them?
(Rick) “You build relationships when you’re in a place for 24 years and there are a lot of good people in Madison County. I came from a small town and county and this is very similar. The best thing about this job is the relationships.”
(Trudi) “I was born and raised in Madison County and the people here have very open hearts and are extremely giving”
(Gary) “It really is the people in the community. I’m originally from Hatton, Missouri, population 30, and when I came here I felt very welcome. People are very interested in us and what we do. The relationships that I have developed since being here seem like they go back several years. We are a very engaged and welcoming community.”
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