In a recent interview with the Madison County Chamber, Mary Jamerson tells the story of Myers Autoworld.
Originally a single-brand dealership, Heckaman Buick became Myers Autoworld in 1978 when Bob Myers purchased the company. Mary was promoted to president & CEO in 1988 upon Mr. Myers’ retirement and has led the company through years of outstanding customer service and impressive growth. In 2005, the dealer added the Pontiac brand, and in 2007, it expanded again with GMC. In the midst of the 2009 recession, Mary further grew the Autoworld business by opening Ford Autoworld. The Autoworld family of dealerships continues to grow with increased market share and brand presence and has been nationally recognized for outstanding service.
MCC: What year was your company founded?
Jamerson: Our Corporation was founded in 1954, in Anderson, IN.
MCC: What are the primary products/services of your company?
Jamerson: We provide Sales, Service, Parts & Accessories, and a Collision Center for New Buicks, GMC Trucks, New Ford models, and All makes and models of Certified Pre-Owned Vehicles.
MCC: Why did you choose this industry?
Jamerson: We chose the auto industry with General Motors and Ford Motor Company because it presents us the opportunity to serve people in our community with world class service and automotive products. The rewards of being in the people side of the auto industry energize and motivate us to meet the exciting challenges.
MCC: What is your company vision?
Jamerson: Our company vision is multi-dimensional in that we seek to grow our GM and Ford brand market share in Sales, while we provide one-stop, world-class service for all makes and models, with a deep commitment to complete client satisfaction.
MCC: What are the greatest challenges of your work?
Jamerson: The greatest challenges of our work is striving to grow our volume at the fastest pace possible, providing clients with exactly the automotive products and service they desire, and maintaining the highest client satisfaction ratings among our peers in the industry.
MCC: What was your greatest accomplishment in 2011?
Jamerson: We grew our revenue in excess of 20% and maintained client satisfaction ratings in the top 1% tier for our industry.
MCC: What are your company goals for 2012?
Jamerson: To meet and exceed the expectations of our clients for all of their automotive needs, while we continue to grow our market share.
MCC: What would be your ideal vision of your company in 2025?
Jamerson: That we expand our Brand presence in Madison County and beyond, while providing cutting-edge service procedures and innovative client conveniences to further enhance their auto ownership and driving experience.
MCC: Why Madison County?
Jamerson: Madison County is a great place to call home for our business, and I am blessed to be a life long resident. It is a strong and resilient community comprised of great collaborative partnerships among Business, Education, Civic, and Government Leaders, as well as dedicated private citizens. The synergy created among these valued partnerships presents a good business environment to achieve our mutually beneficial goals to build and maintain a strong community for all.
MCC: What single word best describes the culture or attitude of your company?
MCC: Mac or PC in your company?
MCC: What do you and/or your staff donate time to?
Jamerson: Our company recognizes that healthy, thriving communities depend on involved citizens, organizations, and corporate partners for momentum. As a community-based company , we care about creating meaningful change in Madison County through community leadership, volunteerism, and fundraising support. Our significant investment of time and resources include supporting education, economic development, healthcare, and outreach organizations in our community. As examples, we sponsor scholarships for Anderson University and Ivy Tech Community College, as well as sponsor Drive One 4ur School fundraisers for our County high schools. We have an annual Champion for Charity Drive to offer support funds to the Anderson Christian Center and Beauty for Ashes Ministry in Alexandria, as they serve many displaced, struggling families, and help them to find a path to a better life. We are supporters of numerous worthy organizations striving to make a positive difference in our community. Whether it is time, talent, or treasure, our community support is based upon a philosophy of genuine Corporate Social Responsibility. We care and are committed to creating real, positive impact in the community where we live, work, and do business.
Myers Autoworld will be honored as a finalist and potential winner of the 2011 Small Business of the Year Award at the Madison County Chamber Annual Awards Gala on March 1, 2012 from 6 to 9 pm at the Paramount Theatre in downtown Anderson. Tickets can be purchased by clicking here.