Excellence in Action: Primrose Retirement Community Awarded, Brings on New Executive Director Featured

Written by  Aug 29, 2017

Primrose Retirement Community of Anderson recently received the Excellence in Action award from NRC Health. This honor, awarded exclusively to NRC Health post-acute clients, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database–the largest source of long-term care and senior-living satisfaction metrics in the nation.

“The Excellence in Action award remains a true testament to the overall quality being provided in today’s long-term care and senior living organizations,” said Rich Kortum, Director of Strategic Partnerships at NRC Health. “The recipients of this award continue to show the importance of focusing on what matters most to their residents, families, and employees. We are honored to partner with such high-performing organizations, and wish them continued success.” Qualifying skilled nursing, assisted living, and independent living communities must have completed a customer or workforce satisfaction survey in 2016. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent). Their overall responses must have scored the organization within the top 10 percent of qualifying assisted living and independent living facilities and the top 20 percent of qualifying skilled nursing facilities on either the question, “What is your recommendation of this facility to others?” or the question, “What is your recommendation of this facility as a place to work?”

Primrose also recently hired Kevin Spaugh to be their new Executive Director. He began his duties on July 10th, and in this capacity, Spaugh will oversee the day-to-day operations of the community.

Kevin Spaugh

Spaugh is a graduate of Ball State University in Muncie, Indiana, where he earned his Bachelor of Science in Business Management. He has experience in skilled nursing, assisted living and memory care environments.

“Primrose is located in my home town, and it has a wonderful reputation as a premier provider of senior living in Madison County,” said Spaugh. “I am honored to serve here, and excited to work with such wonderful residents and staff,” he added.

“We’re very excited to have Kevin in his new role,” said Primrose Regional Operations Manager Hervey Lawrence. “His enthusiasm and drive will help Primrose continue in our mission of providing an amazing experience for our incredible residents. We’re confident that he and his team will do great things for Primrose of Anderson.”

The Primrose of Anderson Community, located at 1118 W. Cross St., consists of 8 townhome villas, 36 independent living apartment homes, and 32 assisted-living apartment homes, and 24 memory-care apartment homes.

For additional information, please contact Dan Smilloff, Communications Manager, at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling 605-226-3300 ext. 3982.

Last modified on Tuesday, 29 August 2017 13:16